C005419 Senior Project Transition Manager (NS) - FRI 13 Nov RELAUNCH

Deadline Date: Friday 13 November 2026

Requirement: Senior Project Transition Manager

Location: Wiesbaden, DE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 350

Required Start Date: 7 December 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Project Transition to Operations

• Leads the transition of projects and capabilities into operational service, from early engagement in project planning through to formal handover and early life support.

• Defines and agrees transition plans, entry and exit criteria, service acceptance criteria and handover deliverables with Project Managers, Service Owners and customers.

• Ensures operational readiness prior to go-live: support model, staffing, training, documentation, spares, underpinning contracts, monitoring and configuration data are in place.

• Evaluates project outputs against agreed service acceptance criteria and formally recommends acceptance, conditional acceptance or rejection.

• Identifies, manages and escalates transition risks, issues and dependencies, and ensures residual risks are understood and owned by operations.

• Manages early life support and closes transition only when agreed service performance has been demonstrated.

• Captures and applies lessons identified to improve future transitions.

Local Operations Management (Wiesbaden)

• Takes accountability for the day-to-day delivery of NCIA services at the location, including service performance, customer satisfaction and compliance with security and safety requirements.

• Leads and coordinates local technical, support and contractor personnel, setting clear priorities, standards and direction.

• Oversees the local infrastructure (facilities, networks, data centre / server rooms, end-user and deployable CIS assets) and ensures it is maintained, secured and fit for purpose.

• Ensures asset and configuration management records for the location are accurate and complete.

• Coordinates local business continuity and service recovery arrangements.

Incident and Problem Management

• Ensures incidents are logged, prioritised, diagnosed and resolved according to agreed procedures and service levels.

• Leads the resolution of major incidents, coordinating technical teams, vendors and customers, and provides timely, accurate communication to senior stakeholders.

• Escalates unresolved incidents and facilitates recovery following resolution.

• Initiates and monitors problem investigations, drives root cause analysis and ensures preventive measures are implemented.

• Analyses incident and problem trends to reduce recurrence and improve service stability.

Change Management

• Manages the change control process for services and assets at the location and for services in transition.

• Assesses changes for risk, impact, cost and resource requirements, and represents the location in Change Advisory Boards.

• Ensures changes are planned, communicated, tested, implemented and reviewed in a controlled manner, minimizing disruption to operations.

Service Level Management

• Negotiates service level requirements and agreed service levels with customers, and contributes to Service Level Agreements, Operational Level Agreements and underpinning contracts.

• Monitors service performance and key performance indicators, diagnoses service delivery problems and initiates improvement actions.

• Provides accurate and regular performance reporting to NCIA management and customers.

• Drives continual service improvement across processes, tools and third-party delivery.

Cost, Resource and Vendor Management

• Manages the operational and transition budget for the location, including cost planning, forecasting, tracking and variance reporting.

• Provides inputs to customer budget processes, cost models and service rates, ensuring the full cost of operating transitioned services is identified and funded.

• Identifies cost optimisation opportunities without compromising service levels or security.

• Manages vendor and contractor performance against contractual obligations, statements of work and service levels, and supports procurement activities as required.

Specific Working Conditions: Occasional travel within NATO nations, including to operational sites, may be required.

Requirements

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified university in Information Technology, Engineering, Business Administration or a related discipline, and 8 years' post-related experience.

• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to the NCI Agency, that is, at least 12 years' extensive and progressive expertise in duties related to the function of the post.

• Minimum 8 years of combined experience in IT service management and project management, of which at least 3 years in a senior role.

• Proven experience (minimum 5 years) in IT service management in a Service Delivery Manager, IT Operations Manager or similar role, including incident, problem, change and service level management.

• Proven experience (minimum 5 years) in project management, delivering complex IT/CIS projects to time, cost and quality.

• Demonstrable track record of transitioning projects or new capabilities into live operational service.

• Proven experience engaging, influencing and briefing senior stakeholders at executive (C-level) or General/Flag Officer level.

• Experience managing IT infrastructure (networks, data centres, servers, end-user and communications systems) in an operational environment.

• Experience in budget and cost management, including forecasting, cost control and financial reporting.

• Proven experience managing vendors and contractors against contractual and service level obligations.

• Experience leading multidisciplinary teams in an international environment.

• Excellent communication, negotiation and stakeholder management skills.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions under pressure.

• ITIL 4 Foundation (or ITIL v3 Foundation).

• Project management certification: PMP (PMI / PMBOK) or PRINCE2 Practitioner.

Desirable Qualifications

• Experience in NATO, military, defence or other international organisations.

• Experience with deployable CIS or mission-critical communications services.

• ITIL 4 Managing Professional or Strategic Leader; MSP or PgMP; SIAM certification.

• Experience with ITSM tools (e.g. ServiceNow, BMC Remedy, Jira Service Management).

• Knowledge of NATO procurement and financial processes.

• Working knowledge of German.

Find Jobs in Germany on Arbeitnow